Member Services

New User Account Instructions

To obtain a user account to the NCRB-NCRF-NCIGA Member Services site, each company is required to establish a Group Administrator. This self-service account management policy allows members to grant and control users’ access to information sensitive to their organization. Due to privacy of the information contained in the member services site, the group administrator account must be authorized by the owner, principal or official officer of the organization.

Group Administrators can be setup for Member Companies, Agents and/or Agencies. (Premium Finance Companies may complete the Agent application but will be setup as users only and will not be granted Group Admin privileges).  In all cases, the Group Administrator will be the primary contact for web administration but will have the option of creating additional users with administrative rights (Web Administrators) to delegate account management duties to others as needed.

In the case of Member Companies,  the Group Administrator will be responsible for managing user accounts for their company or group of companies (if requested).  In the case of Agents and Agencies, the Group Administrator  can be setup to manage users for a single office location or a group of offices if the company has multiple locations and prefers to have a single administrator.

Please note that the Member Services secure site requires each user to have an individual User Name and Password. The Group Administrator is responsible for ensuring each individual user has a unique User Name and Password to access the site.

Please refer to the Terms of Use for additional guidelines regarding user accounts and use of the site.

Click here to open the

Group Admin Application for


Insurance Agents, Agencies and Premium Finance Companies.

Click here to open the

Group Admin Application for


Member Insurance Companies.





Instructions for completing the Group Administrator Application:

The group administrator account application must be completed in its entirety in order to complete the registration process.

Once completed, please fax the signed application to the NCRB, NCRF and NCIGA Information Center at 919-783-7467.  If you prefer, you can mail the application to the address provided on the application form.

Upon receipt of the properly completed Group Administrator Account application, your registration will be processed and confirmation provided via e-mail. Upon receipt of the confirmation you will have immediate access to the website.

Username and Password Policy:

  • Passwords should be between 8-12 characters in length.
  • Only characters A-Z and digits 0-9 are allowed (no punctuation or spaces).
  • Passwords should contain BOTH alphabetic characters and numeric digits.
  • Passwords are case sensitive. "Pswd1234" is not the same as "PSWD1234".

Strong password characteristics:

  • Contain both upper and lower case characters (e.g., a-z, A-Z)
  • Contain both alpha and numeric characters (e.g. 2GRH845)
  • Are at least eight alphanumeric characters long
  • Are not words in any language, slang, dialect, jargon, etc.
  • Not based on personal information, names of family, pets, etc.
  • Passwords should never be written down or stored on-line.   

Please note: If you do not select a User Name and Password, NCRB will assign and register them for you.

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MEMBER SERVICES

CUSTOMER SUPPORT

2910 Sumner Boulevard, Raleigh, NC 27616 Phone: (919) 783-9790

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North Carolina Insurance Guaranty Association